Bestiee & the NDIS: How to Access Pull-Up Pants Through Your Plan

What It Means to Be a Registered NDIS Provider Being a registered NDIS provider means Bestiee meets the standards required to supply consumable products — like incontinence pullup pants — to participants as part of their approved NDIS plan. For participants, this can mean the cost of Bestiee products is covered under their plan’s consumables category, rather than being an out-of-pocket expense. Who Can Access Bestiee Through the NDIS Eligibility depends on an individual’s NDIS plan and the specific supports and funding categories it includes. Generally, incontinence products fall under “consumables” — everyday items related to a participant’s disability-related needs. If your plan includes funding for consumables and your needs include incontinence management, Bestiee may be an eligible product for you. If you’re unsure whether you’re eligible or how this applies to your plan, our team can help clarify the process, or you can speak with your support coordinator or plan manager for guidance specific to your circumstances. How Support Coordinators Use Bestiee Support coordinators play a crucial role in helping participants source the right products within their plan. For coordinators managing incontinence-related consumables for multiple participants, Bestiee offers: Clear, consistent sizing information to reduce reordering errors A product built for comfort and dignity, which matters for participant satisfaction and quality of life Straightforward ordering through bestiee.com A support team available to answer questions about product fit and NDIS-related ordering Why Product Choice Matters for NDIS Participants Not all incontinence products are created equal, and for NDIS participants who may rely on these products daily, that difference matters enormously. Bestiee was designed with dignity front and centre — a discreet, underwear-like fit rather than a bulky, clinicalfeeling product — because participants deserve products that support their independence and confidence, not just contain a symptom. Comfort and Independence Bestiee’s pull-up design supports independent use for many participants, which can be a meaningful step toward greater autonomy in daily routines. Reliable Absorbency Whether a participant needs daytime or overnight protection, Bestiee’s absorbent core is designed to perform reliably, reducing the disruption and distress that leaks can cause. Skin Health For participants who wear incontinence products for extended periods, breathable materials and odor control help reduce skin irritation — an important consideration for long-term wellbeing. How to Order Bestiee Through Your NDIS Plan 1. Confirm your funding category — check with your plan manager or support coordinator that incontinence consumables are included in your plan. 2. Choose your size and absorbency level — use the sizing guide at bestiee.com or reach out to our team for guidance. 3. Place your order — orders can be placed directly through bestiee.com, with guidance available for NDIS-specific ordering steps. 4. Set up ongoing supply — many participants benefit from setting up a regular order so consumables funding is used consistently and products don’t run low. A Note for Families and Carers If you’re a family member or carer helping to manage someone’s NDIS plan, we understand that navigating consumables funding can feel confusing on top of everything else you’re managing. Our team is here to make that part easier — with clear product information, responsive support, and a genuine understanding of what’s at stake for the person you’re caring for. Get in Touch If you have questions about accessing Bestiee through your NDIS plan, our team is ready to help — whether you’re a participant, a support coordinator, or a family member. Understanding NDIS Plan Categories NDIS plans are organised into different support categories, and consumables — the category most relevant to incontinence products — typically fall under “Core Supports.” However, exactly how a plan is structured varies from participant to participant, based on their individual goals and assessed needs. This is why we always recommend confirming your specific plan details with your plan manager, support coordinator, or the NDIS directly, rather than assuming a blanket rule applies to everyone. Self-Managed, Plan-Managed, and NDIA-Managed Participants How you order Bestiee through the NDIS can vary slightly depending on how your plan is managed: Self-managed participants generally have the most flexibility to purchase directly and claim the cost against their plan, keeping receipts and records as required. Plan-managed participants typically have a plan manager who processes invoices on their behalf, meaning Bestiee may need to provide an invoice that the plan manager then pays directly. NDIA-managed participants usually need to purchase through registered providers via the NDIS’s own portal system, which is where Bestiee’s registered provider status becomes particularly relevant. If you’re unsure which category applies to you, your plan manager or support coordinator can clarify the process specific to your situation. Why We Emphasise Getting This Right Incontinence consumables are not a one-off purchase — they’re an ongoing, recurring need, often for years at a time. Getting the funding and ordering process right the first time saves participants, families, and support coordinators significant time and stress down the track, which is why our team places real emphasis on walking people through this clearly rather than assuming it’s self-explanatory. Frequently Asked Questions About Bestiee and the NDIS Does the NDIS cover the full cost of Bestiee products? This depends on your individual plan and funding allocation. Some participants may have their full consumables cost covered, while others may have a partial contribution — your plan manager or support coordinator can confirm specifics. Can I order Bestiee through the NDIS if I don’t have a formal diagnosis of incontinence? NDIS funding is generally tied to a participant’s assessed disability-related needs as outlined in their plan, rather than requiring a specific standalone diagnosis for each individual product category. What if my NDIS plan doesn’t currently include consumables funding? This is worth raising at your next plan review with the NDIS or your support coordinator, particularly if incontinence management is a genuine, ongoing part of your disability-related support needs. Can support coordinators order on behalf of multiple participants? Yes, our team regularly works with support coordinators managing consumables for multiple participants, and can help streamline ordering and sizing across a caseload. The Bigger Picture for NDIS Participants Access to genuinely well-designed incontinence products through NDIS funding isn’t just a financial matter — it directly affects a participant’s dignity, comfort, and ability to fully engage in daily activities, education, employment, and community life. When cost is removed as a barrier to a comfortable, discreet product like Bestiee, participants can focus on what actually matters to them, rather than making compromises driven purely by what’s affordable out of pocket. Our Commitment to the NDIS Community As a registered provider, Bestiee takes seriously the responsibility that comes with supporting NDIS participants — from clear product information and responsive customer support, to working constructively with support coordinators and plan managers to make the ordering process as smooth as possible. We see this not just as a compliance requirement, but as a genuine part of our mission to make dignified, comfortable incontinence care accessible to everyone who needs it, regardless of financial circumstance. Keeping Documentation Simple For participants and coordinators managing NDIS-funded purchases, keeping simple, organised records — invoices, order confirmations, and any correspondence about funding categories — makes annual plan reviews and any funding queries far easier to resolve. We recommend keeping digital or physical copies of Bestiee order confirmations specifically for this purpose, particularly for self-managed participants who may need to demonstrate how consumables funding has been used. Key Takeaways Bestiee is a registered NDIS provider, allowing eligible participants to access pull-up pants through consumables funding. Eligibility and the exact ordering process depend on individual plan details and how the plan is managed. Support coordinators and family members can play a key role in helping participants access the right products. Bestiee’s dignified, discreet design supports independence and confidence for NDIS participants. Our team is available to help clarify NDIS-related ordering questions specific to your situation. Accessing genuinely comfortable, dignified incontinence products through NDIS funding can make a real difference to daily life — and Bestiee is proud to be part of making that possible for participants across Australia. Visit bestiee.com to explore our range and learn more about NDIS ordering today.