Feedback and Complaints
We are listening.
Bestiee welcomes compliments, suggestions and complaints from participants, their families and carers, support coordinators, plan managers and advocates. All feedback is recorded, reviewed and used to improve our products and services, in line with the NDIS Practice Standards and the NDIS (Complaints Management and Resolution) Rules 2018.
No disadvantage
Making a complaint will not affect your orders, pricing, delivery or the way our team treats you. Bestiee does not tolerate any adverse action against a person who raises a concern, or who helps someone else to do so.
Privacy and confidentiality
Information you provide is handled under the Privacy Act 1988 and shared only with staff who need it to respond. You may submit feedback anonymously. We will not disclose your identity without your consent unless required by law.
How we handle a complaint
Compliments and suggestions are acknowledged and passed to the relevant team. Complaints follow the process below.
Submit a complaint using this form, by phone or by email. You may nominate a representative to act on your behalf.
We confirm receipt, provide a reference number and assign a staff member who was not involved in the matter.
We review the matter, consult with you and seek a fair outcome. If more time is needed, we update you every 7 days.
We provide the outcome in writing with reasons. You may request an internal review or contact the NDIS Commission.
Feedback form
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