Bestiee FAQ: Your Questions Answered
Whether you're considering Bestiee for the first time or looking for specific information before placing an order, this collection of frequently asked questions covers the essentials.
About the Product
What is Bestiee?
Bestiee is an Australian-owned brand of pull-up pants (adult incontinence products) designed to combine discreet, underwear-like comfort with reliable absorbency, for people aged 18 to 100.
How is Bestiee different from traditional adult diapers?
Bestiee pulls on and off like regular underwear, rather than requiring adhesive tabs like traditional diapers, offering more independence, discretion, and comfort.
What sizes does Bestiee offer?
Bestiee is available across a full size range, from smaller through to extra-extra-large, based on waist measurement. Check the sizing chart at bestiee.com.
What absorbency levels are available?
Bestiee offers a range of absorbency levels, from lighter daytime options through to maximum overnight protection, so you can match the product to your specific needs.
Ordering and Sizing
How do I know what size to order?
Measure your natural waistline with a soft tape measure and compare this against Bestiee's sizing chart at bestiee.com for the most accurate fit.
What if I'm between two sizes?
Consider your body shape and fit preference; a snugger fit generally offers better leak protection, while a slightly looser fit may feel more comfortable. Contact customer support if you remain unsure.
Can I try a smaller pack before ordering in bulk?
Yes. We recommend starting with a smaller pack if you're new to the brand, to confirm fit and comfort before committing to a larger order.
NDIS and Funding
Is Bestiee available through the NDIS?
Yes. Bestiee is a registered NDIS provider, and eligible participants can access pull-up pants as part of their consumables funding.
How do I order using NDIS funding?
The process depends on your plan management type (self-managed, plan-managed, or NDIA-managed). Check bestiee.com for guidance or contact customer support.
Can support coordinators order on behalf of participants?
Yes. Support coordinators and family members regularly assist with ordering on behalf of participants.
Delivery and Privacy
Is my order shipped discreetly?
Yes. All Bestiee orders ship in plain, unbranded packaging with no external indication of contents.
Does Bestiee deliver Australia-wide?
Yes. Bestiee delivers nationwide, including regional and remote areas, though delivery timeframes vary by location.
How long does delivery take?
This depends on your location. Check the estimated delivery window provided at checkout.
Product Use and Care
How often should I change my Bestiee product?
This varies by individual needs, but regular changes (rather than waiting until full capacity) support better comfort and skin health. See our change frequency guide for more detail.
Is Bestiee suitable for exercise?
Yes. The stretchable, form-fitting design is well suited to active use, including exercise.
Can Bestiee be worn overnight?
Yes. Bestiee's higher-absorbency options are suited to overnight use.
How should I dispose of used Bestiee products?
Roll, secure, and dispose of used products in general waste. Never flush them.
More Questions
Where can I find Bestiee's full sizing chart?
The complete sizing chart is available at bestiee.com, alongside detailed measurement guidance.
Can I speak to someone before placing my first order?
Yes. Our customer support team is available to answer questions and provide guidance before you order.
Does Bestiee offer subscription or recurring ordering?
Check bestiee.com for current information on ordering options, as offerings can be updated over time.
Is Bestiee suitable for both men and women?
Yes. Bestiee's sizing is based on waist measurement rather than gendered design, making it suitable for people of any gender.
Getting Further Help
If your question isn't answered here, our customer support team is available to help with any specific queries about sizing, absorbency, NDIS ordering, or general product information. Reach out via bestiee.com.
Key Takeaways
Bestiee combines discreet, underwear-like comfort with reliable absorbency for ages 18 to 100.
Accurate sizing, based on waist measurement, is essential for comfort and leak protection.
Bestiee is a registered NDIS provider, supporting funding access for eligible participants.
Discreet delivery, flexible ordering, and responsive customer support round out the full Bestiee experience.
This FAQ covers the essentials, but our customer support team is always available for anything more specific to your situation.